Case Study

Sticking with a Problem until it’s Solved

Sticking with a Problem until it’s Solved

?Support Stories Sticking with a Problem until it’s Solved Four Acquia teams around the world coordinate their work to complete a “critical” task over the course of a summer weekend. The problem surfaced in early August, very late in the work week: 3:38 pm (EDT) on Friday afternoon. The customer, a major American university in the Midwest US, was rapidly approaching server capacity, a common problem that many organizations experience. Acquia Support had been tracking the situation, and alerting the university, but now that a migration was imminent, before an expected influx of new users at the start of the new school year, the university discovered that it didn’t have the capacity to pull off the move to a larger container. Acquia.com ? ?| ? 888.922.7842

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