Case Study
Stanford Cancer Center Reduces Wait Times and Overtime Costs with iQueue for Infusion Centers
Stanford Cancer Center, performing over 65,000 infusions annually, partnered with LeanTaaS to implement iQueue for Infusion Centers. The goal was to address inefficiencies such as mid-day patient surges, long wait times, and high overtime costs. After deployment at one of its 60-chair centers, Stanford saw a 31% reduction in median wait times, a 78% decrease in emergency call back overtime, a 17% drop in cost per unit of service, and a 25-point increase in nursing satisfaction.