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Improving Infusion Center Efficiency: How UCSF Helen Diller Reduced Wait Times with iQueue

Improving Infusion Center Efficiency: How UCSF Helen Diller Reduced Wait Times with iQueue

LeanTaas
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The UCSF Helen Diller Family Comprehensive Cancer Center implemented iQueue for Infusion Centers to optimize scheduling and reduce wait times. Initially deployed at one center with 12 chairs, it expanded to four additional centers with 82 more chairs. The use of data science and machine learning allowed UCSF to reduce peak-hour wait times by 31%, lower average waiting times by 26%, and decrease hours over capacity by 42%, improving patient flow and staff satisfaction.

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