Del-One Federal Credit Union Rolls Out Engageware Essential Banking Package in Record Time to Support COVID-19 Response 1-week ImplementatIon leads to more than 800 Booked appoIntments In Just d aY s the Challenge: ContInue personalIzed servICe whIle lImItIng BranCh aCCess COVID-19 social distancing protocols forced Del-One Federal Credit Union to alter the way they served members. After shutting the doors to walkin traffic, they selected Engageware’s Essential Banking Package to offer members convenient, online appointment scheduling. In less than a week, the solution was live across all open branches, and members were able to meet with branch service specialists at the time of their choosing. When COVID-19 shut down public spaces in mid-March, Del-One made immediate operational

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