Customer dissatisfied. Inconsistent information. Positive closing. Sales offer Qualification script is fulfilled Problem • Quality assurance did not cover 100% of calls and agents supervision was too resource-intensive • Hard manual labour was needed to ensure regulatory compliance • Lack of evidence-based insights for planning new product campaigns was an obstacle to effective customer engagement • Up- and cross-sell opportunites were missed Speech Analytics Solution for a Bank Good afternoon! Certainly, we do have a special offer for qualifying customers. Would you like me to check if you qualify for this offer? What do you mean “by qualifying customers”? This is not what I saw on your website! Sorry if it wasn’t sufficiently visible on our website. Would you l

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