Case Study
Speech Analytics Meets Sales Excellence with TTEC and Nexidia
Speech Analytics Meets Sales Excellence with TTEC and Nexidia About TTEC Holdings, Inc TTEC Holdings, Inc. (“TTEC”) is a leading global customer experience technology and services provider focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients, and TTEC Engage, its delivery center of excellence, that provides customer acquisition, care, growth and digital trust and safety services. The company employs 49,700 people on six continents. Over 40,000 of them are agents at TTEC’s Huma