On The n ice S OluTi On “With NICE, we were able to quickly and efficiently understand VoC and VoA to make data-driven decisions that impact business performance in a positive way – and accurately measure the results.” Barbara Wingle, VP Insights and Analytics c u STOmer Pr Ofile Customer Experience Technology and Services Web Si Te https:/ /www.ttec.com lO caT i On Global b u Sine SS need • Omnichannel support • Data Analytics • Sales excellence • Customer/agent insights • Agent efficiency n ice S Olu Ti On S • Nexidia Analytics • Engage • Desktop Analytics • Desktop Automation The imP ac T • 159% increase in average agent revenue • 360% increase in sales production during agent nesting • 833% increase in average first-week sales production • 84% reduction in after-call work • 3

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