Case Study Banco BMG listens for warnings with Nexidia Analytics Banco BMG wanted to take a proactive approach to souring customer relationships that could be headed for legal or regulatory action. The company applied NICE Nexidia Analytics to flag conversations with these characteristics, then created a special agent team and workflow to try to resolve the difficult situations. CUSTOMER PROFILE ABOUT Banco BMG S.A. provides a wide range of retail and wholesale banking services including credit, finance, and investment products to 9.1 million customers, primarily in Brazil. INDUSTRY Financial services WEBSITE www.bancobmg.com.br LOCATION Headquartered in São Paulo, Brazil AGENTS 950 agents GOALS • Identify legal and regulatory threats • Intervene before high-risk clients esc

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