REDUCE SAIDI AND CAIDI WITH ARCOS OVERVIEW Automated crew callout reduces SAIDI, saving money for power transmission and distribution operations. Think for a moment about all the hours a utility company spends in one year dispatching crews during outages. Now multiply that by five companies responsible for four million customers over a 120,000-square-mile territory. What you end up with are months of man-hours spent by control center operators manually working the phones—instead of focusing on more critical outage management tasks. Imagine if you could automate the entire crew callout process and achieve the following results: • 30% more time spent analyzing and resolving outages • Accepts-per-attempts improvement of 10% • Crews responding 20% faster • Worker grievances significantly

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