RESPONDING FASTER FOR UNPLANNED EVENTS BY AUTOMATICALLY BUILDING CREWS Until May 2014, ComEd, an Exelon Company serving 70 percent of the population of Illinois, relied on an 11-step process to manually manage crews during storms. The process always worked. But it wasn’t easy or efficient. ComEd, like many utilities, lacked real-time data on its crews. Because ComEd’s leadership was unsure of how many crews were on the street, at the start of an event, it was difficult to know how much, if any, supplemental contractor support to tap the first shift of a storm. At the onset of an event, 19 local ComEd offices and first line supervisors would review a spreadsheet and notate crew assignments on magnetic boards, and take that data and input that into a computer spreadsheet. Via email, s

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