About Southern California Gas Company Southern California Gas Company (SoCalGas) is the largest natural gas distribution utility in the United States, delivering energy to 21.6 million consumers in more than 500 communities. The company’s service territory encompasses approximately 20,000 square miles throughout Central and Southern California. SoCalGas is a regulated subsidiary of Sempra Energy, a Fortune 500 energy services holding company based in San Diego, California. SoCalGas operates two call centers in Southern California. They are the primary point of contact for customers with energy service problems, requests or inquiries. The total annual volume of calls at these contact centers is 5.3 million, handled by 490 customer service representatives (CSR) providing 24/7 ser

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