OVERVIEW San Francisco-based Pacific Gas & Electric Company is one of the largest natural gas and electric utilities in the United States. The company’s 20,000 employees facilitate the transmission and delivery of natural gas and electric service to approximately 16 million people across a 70,000-square-mile service territory spanning northern and central California. CHALLENGES Prior to 2012, during emergent situations affecting the delivery of natural gas and electric service, PG&E relied on a manual callout process, using paper lists of work- ers’ phone and pager numbers, to identify and assemble available crews for restora tion work. Across PG&E’s 68-plus construction yards, there were likely many ways in which supervisors interpreted the 212 list, which is the contrac

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