South Texas Nuclear Project: From Worst to First Facilitative leaders at STP keep the nuclear plant efficient, safe, and profitable. Situation Until 1993, STP had struggled with a number of management and safety challenges, and had received low ratings from both the Nuclear Regulatory Commission (NRC) and the industry's self-regulating group, INPO. The plant was forced to suspend operations in its first year. To address this crisis, a new management team was formed. The team realized that the old “command and control” method of management could not continue. The new organization model emphasized teams, continuous improvement, and a high degree of involvement in the workplace. The management team realized it was essential to the plant's future to make collaborative behavior and problem-solv

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