A Telecom Giant Slashes Project Cycle Time by One-Third Interaction Associates introduced collaborative skills that cut through inefficiencies and slashed cycle time for this telecom giant. Situation In order to keep up with the expanding cellular marketplace, this company needed to address problem areas. As they reviewed issues facing product development, customer service, resource coordination to support both internal and external customers, and acquisition issues, they realized employees needed leadership skills. How Interaction Associates Helped By transferring leadership skills through the Facilitative Leadership© workshop, holding a two day off- site to develop support for cultural change, developing team skills for intact work groups, and creating an internal delivery capacity, the

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