Social Media Managed Service Drives Revenue CASE STUDY Customers are demanding social media customer service now more than ever before. Having a presence on social media isn’t enough. Brands must go beyond reacting and start engaging. 90% Social Customer Service Our Client A fast growing e-commerce retailer that uses proprietary technology to match customers with better-fitting apparel for easier, hassle-free shopping. The Challenge Our client invested in Facebook advertising, but didn’t have a way to engage with customers who responded to a sponsored post, and then track the ROI achieved as a result. Revenue and conversion opportunities were being missed, which led our client to ContactUS. SocialCX Managed Service Drives Revenue 614.984.2399 contactusinc.com The

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