SMUGMUG SmugMug Supports Customers with LiveChat and Achieves 94% Customer Satisfaction Challenge: Efficient way for customers to contact SmugMug’s team. Solution: Providing LiveChat from Monday through Friday for 12 hours. Results: Helping customers with critical issues, and reaching 94% customer satisfaction. SmugMug was created to support a community of photographers by people who were already part of it. It’s a place made for photographers, by photographers. At SmugMug, the priority is to empower photographers to tell the stories they want to tell, the way they want to tell them. SmugMug has built-in systems to keep billions of photos safe in every sense of the word: theirpixels, bytes, access, and rights. This way, photographers can showcase their photos beautifully and with ease. Smu

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