SMS and IVM Appointment Reminders to open up lines of communication between hospital and patient and reduce DNA rates
SMS and IVM Appointment Reminders to open up lines of communication between hospital and patient and reduce DNA rates
2 PagesPortsmouth Hospitals NHS Trust Case study: Theatre Utilisation BACKGROUND Since 2010, Healthcare Communications has worked with Portsmouth Hospital Outpatient clinics providing a SMS patient appointment reminder service. As a result, clinic utilisation has increased to 92% and Did Not Attends (DNA’s) have reduced by 38%. However, letters are still the primary communication method for patient’s surgery appointment reminders. Once a patient is placed on the 18 week (RTT pathway) there is often no contact from the decision to treat the patient to the point of surgery. During this period a patient’s personal circumstances can change, symptoms worsen or in some cases resolve. More accessible lines of communications would greatly benefit patients and prevent costly DNA’s. Portsmouth Hospi
