The healthcare industry has a complicated relationship with modern technology. Leaders eagerly invest in the latest and greatest diagnostic tools and medical equipment to enhance treatment, yet, despite all the clinical advances in healthcare, many organizations still rely on landline phones, fax machines, and pagers. This is frustrating for clinicians who know there is a better way to communicate but must put away their smartphones and use outdated tools on the job. It’s also frustrating for patients who can bank via text and order groceries with an app, yet have no choice but to play phone tag with their physicians. Not only do communication delays negatively impact patient satisfaction, but they can also affect patient health, impact safety, and increase hospital readmission rates.

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