New Appointment Management solution reduces DNA’s to 7.2% and generates efficiencies of £1.5 million
New Appointment Management solution reduces DNA’s to 7.2% and generates efficiencies of £1.5 million
2 PagesLeeds Teaching Hospitals NHSTrust Case Study New Appointment Management solution reduces DNA’s to 7.2% and generates efficiencies of £1.5 million Intelligent communications Leeds Teaching Hospitals is one of the largest UK Trusts with over 1.3 million appointments made annually. However, nearly 130,000 patients missed their appointment in 2013/14, translating to £7 million of missed income! THE ISSUE The trust experienced a significant number of missed appointments, equating to a Did Not Attend (DNA) rate of 12.2%, 4% higher than peer average. This figure not only has a massive financial impact due to missed income, but the ripple effect results in the creation of wasted appointments within the clinic. This in turn increases admin resource due to the rebooking of missed appointment
