East Sussex Healthcare NHS Trust Case study Interactive Voice Message to remind all patients of upcoming appointments. The service was fragmented across specialities and patient mobile phone capture was low. Key contributing factors also included: • Some appointments ar e book ed w ell in adv anc e, incr e asing the chanc e of a patient forgetting the appointment all together • An ag eing T rust demogr aphic. 25 % of East Sus s ex’ s popula tion ar e 65+ and the c ounty has one of the highest number of o v er 75’ s in the c ountry • P a tients w er e una w ar e tha t b y notifying the ho spital the y c ould no long er a t t end, the slot c ould then be off er ed t o another pa tient SOLUTION He althcar e C ommunica tions w ork ed with East Sus s ex t o understand their pa tient g

Join for free to read