SMECO has continued to improve its customer service by launching enhancements to its alerts and preference management
SMECO has continued to improve its customer service by launching enhancements to its alerts and preference management
5 PagesCase Study SMECO has continued to improve its customer service by launching enhancements to its alerts and preference management system along with a completely revamped mobile app. 1 SMECO - Case Study Client Profile SMECO is a customer-owned electric cooperative in Maryland with 160,000 services throughout southern Prince George’s County, Charles County, St. Mary’s County, and all but the northeast portion of Calvert County. SMECO has been continuously working to provide excellent service for its customers, and has been recognized as a customer satisfaction leader in the utility industry for 8 years in a row. Their ongoing customer experience solutions include billing and payments, alerts and preference management, a mobile app, and an outage map. KUBRA Profile KUB
