Lakeland Electric implements a self-service kiosk platform to address its customers’ desire for real-time payments
Lakeland Electric implements a self-service kiosk platform to address its customers’ desire for real-time payments
2 PagesCASE STUDY Lakeland Electric Page 1 of 2 CASE STUDY Lakeland Electric implements a self-service kiosk platform to address its customers’ desire for real-time payments and to introduce a convenient in-person payment option. Client Profile • Lakeland Electric is the third largest public power utility in the State of Florida • Lakeland Electric serves 124,000 customers throughout Polk County and the City of Lakeland • Lakeland Electric services a territory of 258 square miles • Lakeland Electric closed its walk-in payment facilities in 2008 Current Situation • Lakeland Electric closed its walk-in payment facilities reducing the city-operated payment options available to customers • Unbanked and underbanked Lakeland Electric customers could benefit from a ca
