Slovak Telekom Is Able To “Listen To” All Calls From Their Contact Centre
Slovak Telekom Is Able To “Listen To” All Calls From Their Contact Centre
4 PagesCASE STUDY SLOVAK TELEKOM IS ABLE TO “LISTEN TO” ALL CALLS FROM THEIR CONTACT CENTRE Requirements Outcome Solution Replace the manual and often inaccurate process of entering the call subject by agents with an automatic and more accurate solution. Get a better understanding of the content and trends of all calls in the contact centre. Streamline assessment of contact centre agents. Capitalize on useful information acquired by the contact centre to improve business processes and enhance customer service. Detailed statistics of individual call categorization. More efficient use of the contact centre resources, relieving operators from manual labour. Better insights into customers, their moods and emotions based on the occurrence of certain words or phrases.
