SUCCESS STORY: ATENTO Automating workload management to boost productivity, improve quality How Atento partnered with Genesys to transform back-office operations and deliver industry-leading customer experience Cust ome r : Atento Industry: Customer care solutions/ business process outsourcing Location: 90 contact centers in 14 countries Employees: 160,000 Challenges: • Need for scalability and better control over people and tasks • Need additional visibility into complex, diverse operations for large and growing client base • Need to identify and address inconsistencies in work capacity and quality across vast number of employees • Have the ability to migrate to back-office business process automation Atento is the largest provider of customer relationship management and busin

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