CASE STUDY Situation One of the main tasks of the Tax Directorate is to ensure a functioning system for filing tax returns. In response to the growing trend of digitalization, since 2007 the Tax Directorate has offered both physical and legal persons the option of filing tax returns electronically through the Tax Directorate ´s portal and eDane application. According to statistics, it is possible to claim that almost half of taxpayers deal with their tax-return obligations during the last three days, between March 27th and 31st. During this period, the Tax Directorate is forced to prolong its opening hours because of the huge onslaught of people. The internet portal as well faces a high amount of requests during this period. The Tax Directorate of the Slovak Republic faced a serio

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