SUCCESS STORY: SKY Sky gains competitive edge with sharpened focus on customer service Home entertainment and communications provider updates contact center to meet rising demand Business opportunity As a leading home entertainment and communications company, more than one in three homes across the UK and Ireland choose Sky. There is no bigger priority for Sky than delivering simply great service. The contact center platform at Sky needed an upgrade to meet company growth and keep pace with rising customer service expectations. Sky operates 20+ contact centres across a mixture of in-house and outsourced locations, dealing with approximately 150,000 calls daily. Needing estate-wide virtualization, better agent optimization and accurate reporting across the entire estate, Sky

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