Skanska implemented the QFM CAFM system to manage facilities for eight Midlothian schools under a 30-year PPP contract, ensuring efficient maintenance, SLA compliance, and automated penalty tracking. The web-based SAM helpdesk allows staff to log issues, improving response times and transparency while reducing administrative workload. QFM prevents fraud, enhances auditability, and minimizes penalties by alerting staff to potential service failures. The system's efficiency has led to significant cost savings, reducing the need for additional staff and paperwork. Given its success, Skanska plans to expand QFM to other projects.

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