Mitie, a UK facilities management provider, implemented Service Works Global’s QFM software to manage 32 healthcare and school PPP contracts. The system handles intricate PPP terms, improves transparency, automates payment calculations, and enhances asset performance. It streamlines FM operations with an intuitive help desk, automated job scheduling, and KPI tracking. QFM’s reporting tools provide real-time insights, and its room booking system optimizes space usage. Future plans include rolling out a mobile app for engineers to capture job data and improve resolution times, further enhancing efficiency and service quality.

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