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Simulated Learning Accelerates Great Service

Simulated Learning Accelerates Great Service

Teletech
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INDUSTRY PRODUCTS SOLUTION Automotive Talent Optimization Care Services 30 Days, 270% Increase in Quality Scores: Simulated Learning Accelerates Great Service When customers buy a new vehicle, they enter into a relationship with the manufacturer. For this automotive giant, customer service associates for its financial services arm were not delivering on the quality standards needed to maintain a great relationship. Every month, associates wer

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