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Simplification and Improvement of a Change Control System

Simplification and Improvement of a Change Control System

NSF International
Pages 1 Pages

A Case Study from What we found > A 56-page change control SOP that no one understood > Change requests that took 12–16 weeks to approve > Workarounds (some dangerous) and unofficial shortcuts > CC system that approved everything > Approvals based on gut feel > An eight-person CC committee remotely reviewing change requests > No follow-up of approved changes to measure success > No control over routine changes What we left after NSF sim

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