Case Study: Non-Value-Added Work Elimination/Simplification, Pharmaceuticals The Company Over-the-counter division of a global, European-based pharmaceuticals firm. The Problem New Operating Unit Head for a European country/division is frustrated by non- value-adding, legacy practices and procedures that sap organizational time and resources, are adversely affecting morale and actually resulting in the departure of key talent. Traditionally bureaucratic cultural norms also pose a barrier to change and improvement. The Approach Division embarks upon a team-based, work elimination/simplification initiative, designed and conducted by Gagnon Associates. Providing a cross-division team of employees with an opportunity to target non-value-adding Reports, Approvals, Meetings, Measures, Practi

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