Siemens Wind Power: new Customer Support Center uses NewVoiceMedia to drive customer service excellence and enable growth n n Product: ContactWorld for Service n n Sector: Manufacturing With ample coastlines, the UK and Ireland are the leading regions in the offshore wind market, positioned at the forefront of global developments. Siemens already services over a thousand offshore turbines with 3.7GW of capacity, and are expecting there to be 8GW of capacity of Siemens turbines in operation at the end of 2020. Powerful, scalable and flexible: NewVoiceMedia drives new Siemens Customer Support Center To keep pace with servicing this growth, Siemens chose NewVoiceMedia’s ContactWorld for Service for its dedicated 24/7 call-handling needs. As Martin Hansford, Operational Strategy

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