Case Study

JustGiving and NewVoiceMedia: scaling global customer support with a human touch

JustGiving and NewVoiceMedia: scaling global customer support with a human touch

n n Product: ContactWorld for Service n n Sector: Non-Profit Trusted by more than 13,000 charities and used in more than 160 countries, JustGiving has helped 24 million people to raise a staggering $3.3 billion for charity. JustGiving provides the technology, advice and support to help charities and individuals reach a much bigger audience for their fundraising, and raise more money for their cause. It’s quick and easy for someone to find the person or group they want to support, and donate in just a few clicks or taps – sometimes with incredible results. In just one day in September 2014, Manchester Dogs’ Home received £1 million in donations through JustGiving after a suspected arson attack destroyed a rescue center and many of the lives of the dogs which were staying there. G

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