After years of being a satisfied Oracle customer, a large energy company in the United States was experiencing a decline in support
After years of being a satisfied Oracle customer, a large energy company in the United States was experiencing a decline in support
2 PagesW E N S CHALLENGE After years of being a satisfied Oracle customer, a large energy company in the United States was experiencing a decline in the support they were receiving for Siebel and JD Edwards applications. Oracle’s support model is based on customer self-service processes and companies are shelling out excess amounts on maintenance fees to resolve issues on their own. The company had implemented Siebel 8.1.1.11 and JD Edwards EnterpriseOne 9.0 as part of a long-term strategic goal to improve business effectiveness and remain at the forefront of an increasingly competitive market, and remain on a release that was fully supported by Oracle. As core functionality enhancements were no longer being delivered by Oracle, there were no compelling business reasons to follow the
