W E N S CHALLENGE A global supplier of purity materials for the life sciences and advanced technology markets, continually evaluates business operations to drive cost savings initiatives across the organization. The company’s SAP production systems were stable, and they had no plans to upgrade to a newer application version in the near future. Given the stable nature of the installed systems, the Company saw little to no return from the continuous rise in the cost of vendor provided maintenance support. They sought to: ? Reduce IT spend on SAP support ? Increase the level of customer service ? Ensure their portfolio of SAP software was well maintained and would meet future needs ? Receive support that was proactive and responsive, provided by industry experts that would ga

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