About Shields Health Care Group, a 30-facility radiology group in Massachusetts and New Hampshire, has always strived to be the value provider in their market. The company performs more than 160,000 scans and employs 112 patient access employees. The challenge Succeeding as the first choice value provider in an area saturated with other big name healthcare organizations has required Shields to focus their attention on increasing their overall revenue capture and maintaining margin. With bad debt approaching $2.5M prior to implementation of Waystar, Shields’ leadership recognized the need to improve their patient access processes. Although most functions were centralized, many were spread across various geographic hubs and centers. Waystar solution Shields embraced an innovativ

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