Located in Massachusetts, multi-specialty provider group, Prima CARE, P.C. offers a comprehensive range of services for patients throughout southern coastal New England. Feeling the pressure from skyrocketing patient deductibles in recent years, the group practice knew it needed to improve balance billing efficiencies as it serviced 120,000 patients across its 12 locations throughout the Fall River, Somerset, Tiverton, Westport and Dartmouth areas. Existing processes did not allow patients to receive an estimate before services were rendered and meant they were billed only after their insurance company had paid a claim. The process left patients unclear on what portion of the bill they were responsible for, and resulted in a number of patients receiving high balances they didn’

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