The challenge Atrium Health, formerly Carolinas Healthcare, is one of the largest health systems in the Southeast, with nearly 7,500 licensed beds, annual revenue exceeding $7.7 billion and more than 900 facilities located throughout North Carolina and South Carolina. Their patient access department processes a huge volume on a daily basis, including estimates of patients’ financial responsibility. To aid staff in these efforts, Atrium originally used an unwieldy pricing code reference book, supplemented by a barebones pricing estimation tool. “We knew we just needed to get estimates right the first time. For that, we needed the right tools.” Katie Davis, Assistant Vice President of the Western Division of Corporate Patient Access, Atrium Health If a facility hadn’t performed a p

Join for free to read