The challenge SCP Health, a national clinical practice management company that operates in over 400 facilities across more than 30 states, is committed to the pursuit of best in-class clinical effectiveness. With clinical offerings in emergency room and hospital staffing, as well as telemedicine and other ambulatory services, SCP strives to provide a positive experience for patients. In 2019, Keith Cantrell, Chief Revenue Officer at SCP Health, chose to assess the billing and payment tools to ensure their patient financial experience matched the top-notch clinical care patients received. “We realized that our patients did not have enough self-service communication channels, payment options, and opportunities to engage digitally.”

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