According to the Forrester Total Economic Impact™ study commissioned by ServiceNow, HR Service Delivery (HRSD) delivers a 254% ROI with $7.62 million in net present value over three years and a payback period of less than six months. The study, based on interviews with ServiceNow HRSD customers, found that deploying the solution significantly improved business agility in addressing employee needs and produced substantial time savings across the organization.

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