ServiceMax Elevates McKinley to Trusted Customer Service Challenges... • Little accountability and unmet standards for record keeping limited customer response and hampered service growth • 9 different silos of data to store customers’ historical data delayed customers requests and made customer analysis impossible • Narrow visibility on service parts kept the right parts from being ordered, extended service delivery times, and lowered first-time-fix rates Applying technology led to... • Establishing service processes with automated contracts, parts and scheduling that eliminate “paper” bottlenecks by using ServiceMax • Dispatching technicians in real time and putting critical customer data, parts inventory and ordering at the fingertips of remote technicians and customers wit

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