1 QubeGB Reinvents the Telecom Customer Experience with ServiceMax The telecoms industry tends to have a shaky reputation for customer service, but UK telecoms field engineering and services provider QubeGB is determined to turn that conception on its head. Most of the UK’s tier one telecom providers, including British Telecom, TalkTalk, Sky, EE and Virgin Media, outsource field engineering work to QubeGB. Each of these telecoms has specific requirements and service level agreements (SLAs), making QubeGB’s operational processes highly variable and often complex. CUSTOMER QUICK FACTS INDUSTRY: Telecoms WEBSITE: www.qubeGB.com “We’re seeing a 10-minute reduction on each job. On a monthly basis, we used to do 50,000 jobs. Now we have the capacity for 60,000 jobs without increasing d

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