“From a global standpoint, ServiceMax can be implemented in any region. It allows us to continue to grow and include other business applications on the Salesforce.com platform.” — Dan Cattron, Senior Project Manager (and Six Sigma Black Belt) Tyco Integrated Security ServiceMax Delivers Superior Customer Service & Productivity Customer Quick Facts INDUSTRY: Retail and Commercial Services SIZE: Tyco has $10+ billion in annual revenues USERS: 645 ServiceMax users including 375 technicians HEADQUARTERS: Boca Raton, Florida WEBSITE: www.tycois.com Solutions • ServiceMax capabilities include: Installed Base & Entitlements, Trunk Stock, Work Order Management • CRM: Salesforce.com • ERP: BaaN ERP (integrated utilizing Informatica) & Oracle Challenges... • Homegrown legacy system restri

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