Service Desk IT Service Desk Ignites Efficient Communication Throughout Unyts
Service Desk IT Service Desk Ignites Efficient Communication Throughout Unyts
3 Pagespage 1 CASE STUDY Service Desk IT Service Desk Ignites Efficient Communication Throughout Unyts Headquartered in Buffalo, New York, Unyts is a leading organization fororgan, tissue, and eye procurement. Unyts also operates as a non-profit assisting donor families throughout the donation process. In 2007 , Unyts added a community blood banking service to support Western New York area hospitals. CHALLENGES Matt Mowrey, Director of IT at Unyts, and his team were using a small portal called ConnectWise for their IT service desk needs. But, they were limited with their ability to customize the portal. The team at Unyts did not have control over any of the drop downs or tables. “Basically, what was there is what we had to use,” said Mowrey. The portal was also limited in its reporting ab
