Better Experience and Better Service Begins with an IT Service Management Solution
Better Experience and Better Service Begins with an IT Service Management Solution
3 Pagespage 1 CASE STUDY Better Experience and Better Service Begins with an IT Service Management Solution Loudoun Medical Group is one of the largest physician-owned, multi-specialty group practices in Virginia. With over 250 healthcare providers, 80 offices, and thousands of patients, the IT staff of 10 works to deliver unparalleled user support throughout the network, allowing the physicians to focus on providing excellent preventive services, health management, and procedures. CHALLENGES Previously, the IT staff at Loudoun Medical Group was using Microsoft System Center Service Manager. “Service Manager was very complex and I was the only team member who had the ability to make changes and updates,” said Tyson Hoffman, System Administrator at Loudoun Medical Group. “It was difficult
