page 1 CASE STUDY How Two Service Desk Admins Deliver Quality Services to 6,000 Employees Yorkshire Water is one of the largest regulated water and wastewater companies in the United Kingdom. With over 5 million customers, it supplies 2.1 million properties and over 140,000 business premises. Yorkshire Water works around the clock to ensure their customers all have clean water on tap and have their waste water taken away. STREAMLINING SERVICES AND COMMUNICATION Between full-time employees and additional contract partners, Yorkshire Water supports over 6,000 users through the service desk. Prior to Service Desk, that meant a lot of support emails, and a lot of difficulty tracking the work between departments. “We actually started with Service Desk in our facilities department,” expl

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