page 1 CASE STUDY Ringling College of Art and Design Gets Creative in the IT Service Catalog Founded in 1931, the Ringling College of Art and Design has brought creatives from every corner of the world to Sarasota, Florida to explore their artistic passions. With 1,300 students, the college strives to deliver the tools to turn passion into profession. Offering a BFA in eleven disciplines and the BA in two, the curriculum pairs studio and liberal arts through client projects, internships, and national competitions. CHALLENGES Ryan Maier, IT Support Services Manager at Ringling College of Art and Design, and his team were using Web Help Desk by SolarWinds and found that the support they received regarding the tool to be sub-par. “Nearly every question I asked came back with just a bla

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