Case study How to change a workplace culture: a case study in power of reflective learning This case study looks at the experience of Wiltshire Fire & Rescue Service (WFRS), an organisation that faced a number of challenges in responding to considerable cultural and organisational changes. Having successfully worked with Acas before, WFRS decided to use training provided by Acas to enable the service to maintain and improve their productivity through this period of significant change. 1 Where are they now? Wiltshire Fire & Rescue Service employs approximately 650 full-time and retained fire fighters and support staff in 24 local fire stations with its head office based in Deviz es. Despite some restructures that have taken place over the years, staff turnover remains low

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