SEB Bank SEB, a leading Nordic corporate bank based in Sweden, has completed a rapid deployment of IPsoft’s cognitive virtual agent, Amelia, in a customer-facing role within their banking website. SEB’s primary objective is to deliver the best possible service to over a million of their customers by making it more convenient for them to submit banking queries online and have their issues resolved faster. By introducing Amelia, not only does the bank offer customers an opportunity to get an immediate response to their queries but it also ensures that call volume for live human agents is concentrated on the highest value support areas. An important part of the implementation process involved refining Amelia’s Swedish language fluency so that customers could ask questions and prov

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