Enfield Council In a move to enhance customer service for more than 330,000 residents, the north London borough of Enfield is adopting Amelia. Enfield is one of London’s largest boroughs and its population is growing by four to five thousand each year. Demand for service is growing all the time and each month the council receives 100,000 visits to its website and takes 55,000 telephone calls. Sustaining consistently high quality customer service in order to meet rising expectations is challenging. This is particularly difficult when set against a backdrop of central government spending cuts. By introducing Amelia, the council expects to increase the volume of queries it manages. Amelia will be able to absorb time-intensive routine requests while freeing up council employees to fo

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